Last updated: September 8, 2026
At AccentSuite, we want you to be happy with your purchase. If you are not completely satisfied with an item, you may be able to return it or request a refund according to the conditions below.
Return Period
You may request a return within 10 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be in its original packaging, when applicable.
- Include all original tags, accessories, and documentation.
- Not show signs of damage, wear, or use.
- Be accompanied by proof of purchase or your order number.
Items that do not meet these conditions may not be accepted for return.
Items That Cannot Be Returned
For health, hygiene, safety, or other applicable reasons, certain products may not be eligible for return.
These may include:
- Earrings or other pierced jewellery, if applicable.
- Personalized or customized jewellery.
- Items made specifically according to a customer’s request.
- Gift cards.
- Products that have been used, damaged, washed, altered, or worn.
- Clearance or final-sale items, when clearly identified as final sale.
If you are unsure whether your item can be returned, please contact us before sending it back.
Defective or Damaged Items
If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible at info@accentsuite.com.
Please provide:
- Your order number.
- A description of the problem.
- Photos or videos showing the damage or defect, when requested.
After reviewing the issue, we may offer a replacement, exchange, repair, or refund, depending on the circumstances and applicable law.
Incorrect Items
If you receive the wrong product, size, color, or quantity, please contact us before returning the item.
We will review the order and, where appropriate, arrange for the correct item to be sent to you.
How to Request a Return
To request a return:
- Contact us at info@accentsuite.com with your order number.
- Tell us which item you would like to return and the reason for the return.
- Wait for our return instructions before shipping the item.
- Package the item securely and send it to the return address provided by our customer service team.
Please do not send products to an address without first receiving return instructions from us.
Return Shipping Costs
For a return because you have changed your mind or no longer want the product, the customer is responsible for return shipping costs.
If the item is defective, damaged, incorrect, or does not match the order, Accent Suite will generally cover reasonable return shipping costs, subject to applicable law.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow [7-15 business days] for the refund to appear in your account after it has been processed. The time required may also depend on your bank or payment provider.
Original shipping charges may be non-refundable unless the return is due to an error, defective product, or another circumstance where reimbursement is required by applicable law.
Exchanges
If you would like to exchange an item for another size, color, or product, please contact us at info@accentsuite.com.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable option.
Sale and Clearance Items
Items marked “Final Sale” or “Non-Returnable” are not eligible for return or refund unless they are defective, damaged, incorrectly supplied, or applicable law provides otherwise.
Discounted items that are not marked as final sale may be returned according to the same conditions as regular-priced items.
Jewellery Care and Returns
Jewellery should be handled and stored according to the care instructions provided with the product.
Returns may not be accepted for jewellery that has been damaged through improper use, accidental damage, exposure to chemicals, perfumes, water, or normal wear and tear, except where applicable law provides otherwise.
Personalized or customized jewellery may not be returnable unless it arrives defective or incorrect.
Refunds for Lost or Returned Packages
Customers are responsible for ensuring that returned packages are properly packaged and sent to the correct return address.
We recommend using a shipping service that provides tracking information. Accent Suite is not responsible for returns that are lost in transit before they reach us, except where required by applicable law.
Cancellation of Orders
If you wish to cancel an order, please contact us as soon as possible.
We will try to cancel the order before it is shipped. Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow the normal return procedure.
Your Legal Rights
This policy does not limit any consumer rights or legal remedies that you may have under the laws applicable to your purchase.
Where applicable law provides rights that are more favorable to the customer than this policy, those legal rights will continue to apply.
Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us:
Store Name: Accent Suite
Email: info@accentsuite.com
Website: Accentsuite.com